Pentravel Head Office
Pentravel is a specialist leisure travel agency offering airfares, accommodation, tours, cruising, car hire, insurance, visa and foreign exchange services.Pentravel was established in 1983 and has for several years been part of the Cullinan Holdings group, a listed company specialising in travel and tourism companies in such areas as hospitality, tour operating, corporate retail travel and leisure travel.With 25 shops in SA and expert product and destination knowledge, Pentravel is your trusted leisure travel partner. In addition to expertise in selling local, regional and international airfares, the retail travel group has a strong land product strategy in conjunction with key preferred suppliers worldwide, as well as the ability and expertise to package tailor-made breaks based on client preference and budget. From hotel accommodation and resort packages, to coach tours, ski and cruises, Pentravel offers more than a travel consulting service. Pentravel are the leisure travel experts. Foreign exchange, travel insurance and visa services are also provided.At Pentravel we like to sell the difference; focusing on personal service, great advice and excellent value. We have a high rate of repeat and referral business and believe that knowledge and personal experience add value to your own experience. And it would be our privilege to guide them. Your holiday begins with us!
Listing Details
Address
Ground Floor, 20 The BoulevardWest End Office Park, WestvilleDurban3630, Kwazulu Natal, South Africa
Telephone
031 275 2050
Website
Map
by
desmond chinsamy
Bad Service from Pentravel and Thompson
I am currently experiencing bad service from pentravel and Thompson.Since my purchase in 2019, i have had to pay in many time, to which i understand.
I even lost my mango spend on the flight to zanzibar.
During my trip to zanzibar, i lost my mom and had to come back. i completed the claim process.
The insurer is awaiting the flight return value and confirmation, so that they can proceed.
it is almost 3 months.
The problem is ***** of Pentravel - Cresta does not give timeous feedback. Every time i have to ask for feedback and get all sorts of excuses. I even asked for the Compliance details and that of Thompson, so that i can escalate my query, to date no response or not even answering my request when feedback is provide. i have 3 mails now post last week feedback, simply no response from her.
If this matter is not resolved or contact made with me, i am going share my experience for both service provides on every social platform to raise awareness of the poor service.
There is a lack of care and empathy to long standing clients. i would never recommend any one to use Pentravel cresta ever.